TERMS OF SERVICE
Website Terms of Use & Services Agreement
Effective Date: 1 July 2026
Welcome to The Digital Firm (“The Digital Firm”, “we”, “our”, or “us”).
These Website Terms of Use & Services Agreement (“Terms”) govern your access to and use of our website located at https://thedigitalfirm.com.au (“Website”) and any services, software, applications, digital marketing services, consulting, automations, API integrations, websites, or other digital solutions provided by The Digital Firm (collectively, the “Services”).
By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Website or Services.
1. About The Digital Firm
The Digital Firm is an Australian digital marketing and technology agency that helps businesses grow through innovative digital solutions.
Our Services may include, but are not limited to:
- Digital marketing strategy
- Paid advertising management
- Search engine optimisation (SEO)
- Social media marketing
- Email and SMS marketing
- Content marketing
- Branding and creative services
- Website design and development
- Shopify development
- Conversion rate optimisation
- Marketing analytics and reporting
- Artificial intelligence solutions
- Business automation
- CRM implementation
- API integrations
- Custom software development
- Web application development
- Digital consulting
- Marketing technology implementation
- Custom business systems
Our software and applications may integrate with third-party platforms including, but not limited to:
- Meta (Facebook & Instagram)
- TikTok
- YouTube
- Shopify
- Klaviyo
- Zoho
- X (Twitter)
- Snapchat
- Stripe
- PayPal
- Slack
- Discord
- OpenAI
- and other supported platforms.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding agreement to use our Services.
If you access or use our Services on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms.
3. Acceptable Use
You agree to use our Website and Services only for lawful purposes.
You must not:
- violate any applicable laws or regulations;
- infringe intellectual property rights;
- upload malicious software or harmful code;
- attempt unauthorised access to our systems;
- interfere with the operation or security of our Services;
- misuse API integrations or third-party platforms;
- impersonate another individual or organisation;
- engage in fraudulent, deceptive, or misleading conduct.
4. Third-Party Platforms
Many of our Services rely on third-party platforms and technologies.
By connecting your accounts to our applications or services, you authorise us to access and use information necessary to provide the requested functionality.
Depending on the service provided, this may include:
- retrieving profile information;
- publishing content;
- managing advertising campaigns;
- accessing analytics;
- synchronising product catalogues;
- automating workflows;
- managing business assets;
- generating reports;
- accessing account settings where permission has been granted.
Your use of any third-party platform remains subject to that platform’s own terms, privacy policy, and developer policies.
The Digital Firm is not responsible for the availability, security, or functionality of third-party platforms.
5. API Access & Permissions
Our applications may request API permissions from supported platforms where necessary to provide requested functionality.
We only request permissions reasonably required for the operation of our applications or services.
Depending on the integration, requested permissions may include:
- user profile information;
- business account information;
- page management;
- advertising account management;
- analytics;
- media publishing;
- messaging functionality;
- product catalogue management;
- webhook subscriptions;
- reporting;
- business asset management.
Permission scopes differ depending on the application and user authorisation.
6. User Data
Where authorised, our applications may process data necessary to provide our Services.
This may include:
- account information;
- profile information;
- business information;
- advertising data;
- website analytics;
- product information;
- order information;
- customer information;
- content;
- media;
- campaign data;
- workflow information.
We only process information necessary to deliver the Services you have authorised.
7. Privacy
Your privacy is important to us.
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.
By using our Website or Services, you consent to the handling of your information in accordance with that Privacy Policy.
8. Data Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Intellectual Property
Unless otherwise stated, all intellectual property relating to our Website, Services, software, applications, branding, graphics, workflows, documentation, content, and technology remains the exclusive property of The Digital Firm or its licensors.
You may not:
- reproduce;
- distribute;
- modify;
- reverse engineer;
- copy;
- resell;
- licence;
- commercially exploit;
any part of our Services without prior written permission.
10. Client Content
You retain ownership of any content you provide to us.
By providing content, you grant The Digital Firm a limited licence to use, reproduce, modify, transmit, publish, and store that content solely for the purpose of delivering the Services you have requested.
You warrant that you have all necessary rights to provide such content.
11. Service Availability
While we strive to provide reliable Services, we do not guarantee uninterrupted or error-free availability.
Services may occasionally be unavailable due to:
- scheduled maintenance;
- software updates;
- security events;
- internet outages;
- infrastructure failures;
- third-party API changes;
- circumstances beyond our reasonable control.
12. Third-Party API Changes
Many of our Services depend upon APIs operated by third-party providers.
Those providers may modify, restrict, suspend, or discontinue APIs without notice.
Where such changes affect our Services, functionality may be limited, modified, or discontinued.
The Digital Firm accepts no responsibility for interruptions resulting from third-party platform changes.
13. Fees & Payment
Fees for paid Services will be agreed separately in writing or through an accepted proposal.
Invoices must be paid in accordance with the agreed payment terms.
Failure to pay outstanding amounts may result in suspension or termination of Services.
14. Termination
We may suspend or terminate access to our Services where:
- these Terms are breached;
- unlawful activity is suspected;
- payment obligations are not met;
- required by law;
- required by a third-party platform;
- necessary to protect our systems, clients, or reputation.
You may stop using our Services at any time.
Termination does not affect any accrued rights or obligations.
15. Disclaimer
Our Website and Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we make no guarantee that:
- Services will always be available;
- Services will be uninterrupted;
- Services will be error-free;
- integrations will always remain available;
- third-party platforms will continue supporting existing functionality.
16. Limitation of Liability
To the maximum extent permitted by Australian law, The Digital Firm shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our Website or Services.
Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.
Nothing in these Terms excludes any rights available under the Australian Consumer Law.
17. Indemnity
You agree to indemnify and hold harmless The Digital Firm, its directors, employees, contractors, and affiliates against any claims, losses, damages, liabilities, costs, or expenses arising from:
- your misuse of our Services;
- your breach of these Terms;
- your infringement of another person’s rights;
- your breach of applicable laws or platform policies.
18. Compliance with Third-Party Policies
You agree to comply with all applicable terms, policies, developer requirements, advertising policies, and API usage rules imposed by any third-party platform connected to our Services.
This includes, where applicable:
- Meta
- TikTok
- Shopify
- Klaviyo
- Zoho
- OpenAI
- and other integrated platforms.
19. Changes to These Terms
We may update these Terms from time to time.
Any updated version becomes effective immediately upon publication on our Website.
Your continued use of our Website or Services constitutes acceptance of the revised Terms.
20. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
21. Contact Us
If you have any questions regarding these Terms or our Services, please contact us.
The Digital Firm
Website: https://thedigitalfirm.com.au
Email: hello@thedigitalfirm.com.au
Last Updated: 1 July 2026
22. QUICKBOOKS ONLINE INTEGRATION TERMS
Effective for the QuickBooks integration: 23 July 2026
This section applies when you ask The Digital Firm to connect to, access, configure, automate, report on, or otherwise provide bookkeeping-related services through Intuit QuickBooks Online (the “QuickBooks Integration”). It supplements the other provisions of these Terms. If there is an inconsistency about the QuickBooks Integration, this section applies to the extent of that inconsistency.
22.1 Authority and authorisation
By connecting a QuickBooks Online company, you confirm that you are authorised to act for that company and to grant the requested access. You authorise The Digital Firm to use the permissions you approve through Intuit’s OAuth authorisation process solely to provide the services you request. We do not ask for or store your Intuit password.
22.2 Permitted bookkeeping functions
Depending on the scope you approve, the QuickBooks Integration may retrieve company information, preferences, chart-of-account data, customers, suppliers, products and services, and transaction data; review, create, or update bookkeeping records such as invoices, bills, expenses, credits, deposits, transfers, journal entries, and payments already recorded in QuickBooks; prepare reports, reconciliations, summaries, or exports; and perform other actions you expressly request.
Our current integration uses the QuickBooks Online Accounting API. It is not a payment-processing service, does not use the QuickBooks Payments API, and is not intended to collect or store full payment-card details.
22.3 Your responsibilities and approvals
You are responsible for ensuring that the information and source documents you provide are accurate, complete, lawful, and properly authorised. You must review material account classifications, reconciliations, reports, journals, payments, lodgements, and other financial decisions before relying on or approving them. You remain responsible for appropriate internal controls, user access, approvals, separation of duties, record retention, and compliance with applicable accounting, tax, employment, and other laws.
Unless separately agreed in writing with an appropriately qualified professional, the QuickBooks Integration and related outputs do not constitute tax, legal, audit, investment, or financial advice.
22.4 Data use and privacy
We use QuickBooks data only to provide, secure, support, and improve the services you have requested. We do not sell QuickBooks data, use it for advertising, or disclose it to unrelated customers. Our collection, use, storage, disclosure, retention, and deletion of QuickBooks data are described in our Privacy Policy.
If you expressly enable an artificial-intelligence-assisted workflow, only the data reasonably required for that workflow will be processed and we will apply appropriate contractual and technical safeguards to the provider.
22.5 Security and credentials
We use reasonable administrative, technical, and organisational safeguards for the QuickBooks Integration. OAuth tokens and any stored QuickBooks data are protected using appropriate access controls and encryption at rest or secure operating-system credential storage, and are not intentionally placed in public repositories or source control.
22.6 Intuit as a third-party provider
QuickBooks Online is provided by Intuit Inc. Your use of QuickBooks remains subject to Intuit’s terms, privacy statement, availability, subscription requirements, and developer policies. The Digital Firm is an independent service provider and is not sponsored, endorsed, or certified by Intuit. QuickBooks and Intuit names and marks belong to their respective owners.
22.7 Availability and changes
The availability and operation of the QuickBooks Integration may be affected by Intuit outages, API limits, security requirements, subscription changes, or changes to Intuit’s products, permissions, or policies. We may modify, suspend, or discontinue affected functionality where reasonably necessary for security, compliance, or technical reasons.
22.8 Disconnection and termination
You may disconnect the QuickBooks Integration or revoke access through Intuit at any time. Once access is revoked or our services end, we will stop accessing the connected company, revoke or securely delete credentials under our control, and retain or delete exported data in accordance with our Privacy Policy, legal obligations, and any agreed records-management requirements.
22.9 Liability
The disclaimers and limitations of liability elsewhere in these Terms also apply to the QuickBooks Integration. We do not guarantee that data supplied by you or Intuit is complete, current, or error-free, or that automated classifications, reports, or reconciliations will produce a particular accounting, tax, commercial, or regulatory outcome. Nothing in this section excludes rights that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
22.10 Support
Questions about the QuickBooks Integration, account access, or data handling can be sent to hello@thedigitalfirm.com.au.